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Customer Service

Shipping & Delivery
We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout will differ based on your shipping address.

Economy orders will be shipped by UPS SurePost and delivered by USPS. Standard, expedited, overnight and Saturday orders will be shipped and delivered by UPS.

Shipping charges are per address. Orders that qualify for free shipping will receive free shipping for all addresses. Please allow up to two additional weeks for delivery of all monogrammed and personalized orders.

Returns & Replacements
For your convenience, Troy James phone and Internet purchases will be fully refunded or exchanged within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

    •    Ship on Your Own: Customers can also send the item back to us at the address below using any other trackable method, at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please be certain to insure the package. If you do not have the packing slip, please include the following information with your return:
    ◦    Your name and billing address
    ◦    The name, address and ZIP code of the person who placed the order, if it was a gift
    ◦    The original purchase price and approximate date of the purchase
    ◦    The item number of the merchandise, if available
Our return address is:
3651 Lindell Rd. Suite D#357
Las Vegas, NV 89103

Orders are subject to verification and acceptance before shipping.

We are not responsible for typographical errors that may appear on our website.


The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Troy James Boys.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Troy James Boys website. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

Payment, Pricing & Promotions
    •    The Troy James Credit Card click here to apply
    •    Visa
    •    MasterCard
    •    American Express
    •    Discover
    •    JCB
    •    PayPal
    •    Master Pass learn More
We also accept Troy James gift cards online. Click here for more information on using a gift card.
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped to: AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA and WI.
For purchases made in Canada, we collect duty and taxes where applicable.
For purchases made in Japan, any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods from Yamato Transport.
If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.
Privacy & Security
This Privacy Policy describes how Troy James and our brands and subsidiaries (collectively, "Troy James," "we" or "us") collect, use and share information about you. This policy applies to information we collect when you use our websites, shop in our stores or otherwise interact with us as described below.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepages of our websites or sending you an email notification). We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.